This blog post was originally posted on the CodeRefinery website. In the CodeRefinery project we teach research software engineering tools and workflows, using the Carpentries style.
In May/June 2020, CodeRefinery ran a large online workshop with about 100 learners in attendance. We overcame the challenges with some clever strategies, and we feel the learning outcomes were similar to that of in-person workshops of around 30-40 participants.
After that workshop, some of the same staff held an even larger “High-performance computing (HPC) Kickstart” workshop (180 learners, more than four universities). This provided another perspective and reinforced some of the lessons learned during the large online CodeRefinery workshop.
Running a 100-person workshop seems like an intimidating goal, but with the right vision and techniques it turned out to be quite smooth. Instead of expecting direct instructor interaction with every learner, we had to accept that everyone could be both a helper and learner and create a hierarchical support structure.
Online is not simply a temporary substitute for in-person. Mega-online is not simply a way to reach more people because we don’t have instructors. This concept fundamentally takes us closer to the promise of technology for teaching: being able to reach everyone regardless of location and physical limitations.
- Yes, we scale to 100 people pretty well, but you do need a good vision about how to do it.
- We maintained good learning outcomes with our adjusted strategies.
- Helpers are essential and need to be trained. Helpers serve as a first-level of support, and instructors/expert helpers serve as a second. Helpers need training in breakout room management and a walk-through/training in the group exercises.
- Encourage the social aspect by asking for people to register as part of teams and keep the teams together. Teams can even bring their own helper - or even helpers (learners in previous CodeRefinery) can bring their own learners to spread their knowledge to their colleagues.
- You need to put in extra effort to ensure things run smoothly and make sure that everyone is prepared - anticipate all problems.
- Roles of staff should be carefully explained and ideally not overlapping, to reduce the cognitive load.
Finnish HPC Kickstart
- Pre-workshop install help times:
- Emphasis on getting ready and making sure things are installed and configured.
- We “required” everyone to attend one pre-workshop installation time, even if they thought they had already done it (in this case, we quickly verified the instllation). In practice, we didn’t check this requirement and only 25-50% of people came, but it still make the workshop more smooth.
- The installation verification time occurred right after the “helper introduction meeting”, so helpers would stay and help people verify their installation.
- Installation instructions consist not just of installation, but also
- In particular, verifying of the git configuration, since if there are any issues, it very quickly derails things.
- We created installation and verification videos for the most
critical part, git youtube
- One on verifying an installation (make repo, run it)
- One for most common problems you might see and how to fix
- One for advanced topics (ssh keys)
- Start the meeting 20-30 minutes before, request joining 10 minutes early (on time is late). Have some sort of icebreakers/discussion/program to fill that 10 minutes to keep people interested.
- We kept the Zoom meeting room open for 30 min to 1 hour after the scheduled lessons are over on that day.
- This enabled continuation of exercises in re-opening breakout rooms.
- Some participants could receive individual help by a helper or an expert helper.
- In the main room, we did debriefing among instructors and helpers so that we could reflect on the day after.
- The larger the audience gets, the more diverse it is.
- This causes more load on helpers and more effort for organizers to prepare.
- It also makes it harder to please everyone.
- But on average, we felt that the outcome was about as expected.
- To scale to this cognitive load, carefully assign roles (roles
- Zoom host, focuses on chat, breakout rooms, registration, etc.
- HackMD master
- Expert helpers (special ops)
- It is best if these roles don’t overlap, because they require different types of focus. Zoom host and HackMD master are easiest to combine. Then, instructor and expert helpers.
- Place a large emphasis on getting ready for the workshop.
- Have multiple ways for learners to verify their installation.
- “Require” attendance in pre-workshop installation verification times. Invite helpers there to get involved and practice basic helping.
Our recruitment/sign-up strategy was twofold.
- Open call for helpers and sign-up for individual learners.
- “Bring your own breakout room”: We allowed learners to register as teams, where each team brought its own helper.
Open call for helpers and sign-up for individual learners.
- First we had a general call for helpers to assign a breakout room with individual learners.
- Our plan was to allocate one helper for 5 learnes accepted approx. (the number of helpers) * 5 of individual leraner sign-ups.
- We tried to sort these learners by university/country/field, but didn’t put too much effort into this.
- Helpers and learners were told which team they will be in before the workshop (personalized email with breakout room number).
- In general, we tried to keep consistency in member composition in a breakout room throughout the whole workshop; with the same learnes and the same helper, as much as possible.
- For a long workshop like this one (6 half-days), getting to know each other seemed to result in more interaction by the end.
- Random assignments might work better in a smaller workshop, where you are likely to see the same people you know. That isn’t the case in a large workshop, so consistent breakout rooms are more worth it.
- It took a session or two for people to get comfortable with their room, but once they did it went well.
“Bring your own breakout room”
- To further improve things, imagine if a whole group wants to get trained? They can register and bring their own helper, who could be an advanced group member.
- Research shows that multiple adopters in an organization greatly increases uptake of new tools (Graf-Vlachy, L., Buhtz, K. & König, 2018). Encourage people to come with friends or groupmates.
- How it worked:
- This is implemented as a “Team name” option when registering.
- They are put in their own breakout room together.
- Scalability: Because they bring their own helper, we can scale to essentially as many learners as we want.This mechanism allowed us to reach far more people than we could normally, and allowed anyone who could find their own helper to attend. So, our workshop size became SUM(number of people in a team; number of teams) + (number of helpers)*6: every teamless helper directly allowed five other learners to attend.
- Team building: Because these learners have a pre-existing social connection, they are able to keep a sense of community and help each other much better than you might expect from a course of this size.
- Possibility to use familiar examples: We have observed that some team breakout rooms were discussing examples close to their research domain which would otherwise have been difficult to do in a “random” group room or the main room.
- The concept of teams could be extended to in-person workshops, too.
- Not necessarily pre-assigned, but cleverly organize tables, expect the group to stay together all days.
- One could give the teams names and so on, to increase team spirit.
- Accept a “team name” as part of registration. These people will be put into the same breakout rooms. Worst case, it isn’t used.
- Keep people in the same breakout room for the entire workshop - if there is risk that people will not get used to interacting with their group.
Breakout rooms management
- Assign names depending on breakout room and role. Here,
nis the breakout room number:
(n) First Last- learner
(n,H) First Last- helper
- the above help you to easily assign to the correct breakout rooms, and becomes fairly easy with the Zoom interface. When there are more than 10 teams, it is recommended to use ‘01’, ‘02’, .. as it makes it even easier to organize them into breakout rooms manually.(Otherwise participant list sorts (10), not (2), right after (1))
(CR) First Lastfor instructors and expert helpers (here “CR” stood for CodeRefinery staff).
- Initial breakout room assignments serves as a guideline, rooms are constantly adjusted as needed but we try to keep teams together.
- Preferably, one breakout room should have minimum 4 learners.
- When people register as a team together, keep them together unless explicitly asked. For others, do what you need, but realize that the social aspect becomes important.
- Some people don’t join with the right Zoom name.
- Other co-hosts can browse the registration list and manually rename participants who didn’t name themselves correctly.
- Then, the Zoom host only has to worry about assigning them into the right rooms, and not looking up everyone on the lists.
- Our registration system, Indico, made this management much easier
than it could have been.
- After registration closed, we added a “Room” field to the registration data.
- Then, we went through and manually assigned each person to an appropriate room number. We have to make sure that each room has one helper and an appropriate number of learners.
- We could send personalized messages to each person with the Indico mail merge function
- The majority of people did manage to name themselves correctly.
- Consistent naming of participants (and an order that sorts properly) makes managing breakout rooms reasonable.
- Consider how your registration system can send personalized emails to each person.
- Have a helper call the previous week. Actually, have two so that everyone can make it to at least one.
- Helper training:
- Focus on training for managing time and keeping a flow going. This is described in our document.
- Helpers do not need to be experts in everything.
- They should be able to know what “correct” looks like, see obvious problems, and then call for help from an expert when something will take more than a minute to resolve.
- Helper training is focused on:
- Motivation of learners and teaching psychology.
- How to help: don’t do it for them, etc.
- Keeping the flow going, encourage everyone to speak up and share.
- Knowing when and how to call for an expert helper to come to the room.
Special expert helpers:
- There are also “special expert helpers” (we need a new name), who
are experts in the material and problems that may come up.
- Most are instructors or could soon become instructors (though really they need to be expert debuggers). Basically many of our free instructors would hang around to serve as special experts.
- Special experts aren’t assigned to any particular breakout room. Instead, they are able to go to any room that needs more help.
- While no room is calling them, they swap between rooms: they join a room, wait a bit (30-60s) and watch if it’s going ok, before moving to another room. This way, the instructors can always be aware of the pulse of the breakout rooms, pro-actively help, and also provide more mentorship to the helpers.
- One idea was to have expert helpers begin joining breakout rooms only after 1/3rd of the breakout session is over. This ensures that helpers get a chance to do their thing. This needs some thought.
- Special experts provide valuable feedback to the instructor on the progress of all learners. They should bring up some of the most important issues they have seen in the main room.
- Special experts also serve as backup helpers and can take over or permanently join a room if a helper is unprepared.
- The instructor is also encouraged to pop into some breakout rooms to see how things are going. This may be enough in small workshops.
- Special experts should be Zoom co-hosts. They are then able to go into any breakout room they want (the mechanics of this is not obvious, see our helper training info for more).
- Special experts are different than the Zoom host and hackmd master. These jobs require different types of concentration. Helpers and expert helpers need to carefully follow what the instructor is saying, Zoom host/hackmd master follow learner questions, and up-next instructors think about what they are about to do.
- Hierarchical helpers allows you to extend to a greater size.
- You need to put thought into how helpers work and prepare them well. We should develop a special, quick training for them.
- Special expert helpers connect the instructor (occupied with teaching) to the pulse of the breakout rooms and serve as helper mentors.
- Make the exercise sessions as long as possible, group things
- There is a significant overhead to each breakout session, becoming adjusted, figure out just what it is you are supposed to do.
- Type-along is hard, given limited screen space to both watch and do.
- In the end, the main room was more for lectures and watch an example, then we flipped to breakout rooms to do most of the hands-on work. We still need to think about this more.
- With hierarchical helpers and more people in general, make sure that
each exercise and hands-on session is as self-contained as possible.
- A person familiar with the tools should be able to read the exercise and figure out what the objective is and what the steps are - not having to pay attention to something said 5 minutes ago, and not having a surprise twist that somehow had to be accommodated at the beginning of the exercise.
- Consider limits of online formats and how difficult it is to do interactive work.
Exercises and breakout sessions
- Very clearly say what the goal is, what the duration is (duration and time it ends), etc. for each lesson
- Write the basic info in hackmd for each exercise: link to it, what
you are expected to do, how long it is and clock time when it ends
- e.g. “we expect you to finish 1-3, 4-5 are optional. 20 minutes, ending at xx:45”.
- When participants are in two time zones, it is extra important to use this format of not specifying hour.
- This is exactly the case of “if it’s even a little bit slow to you, then it takes ages for a learner to understand”.
- Have lots of “meta-talk” about what you are doing, what expectations are, etc.
- HackMD serves as a side channel to answer questions, so that the
main flow is not disrupted.
- Learners keep it open and always watch and ask questions at the bottom.
- One person serves as the “HackMD master” who follows it, answers,
and most importantly keeps it organized and adds in meta-information
about what the course does.
- We’ve found that it’s best if there is one person dedicated to this without any other distractions (but of course many others help, too).
- Be careful about answering questions in too much depth, more than is needed. If you do, text becomes overwhelming and people can’t follow. Be strategic: if an answer isn’t needed for following the course, say so (and if you want, come back and answer later). Answer the minimum to let someone follow the course, and inspire people to research themselves later. Several short bullet points progressively going into more depth makes for fast reading but also more inspiration. For example this point, it’s a bit long and intimidating to read, which makes you lose the flow of whatever else you are watching, isn’t it? Imagine if every bullet point was like this.
- HackMD starts failing with a lot of people
- We saw the limits at 50-100 people. If most people leave it in view mode, it gets a little bit better.
- If there isn’t much text in it, it’s better (~10k characters is low).
- When the document grew too long: we moved some of the text from previous episodes to a side-HackMD and linked to it.
- The failure mode was usually not being able to edit.
- In theory, there are no strict limits. With short documents, even 100 or more people could use it. Perhaps this is determined by length of edit history.
- We even saw Google Docs fail with 50 simultaneous editors during an icebreaker (and our icebreakers with hackmd seemed to work with ~50).
- Always have people ask questions and comment at the bottom.
- There is not a “questions section” and “lesson section”, always write at the bottom.
- Add headings when you get to a new lesson/page/exercise/topic. Questions go at the bottom, sorted by what you were talking about at the time.
- Suggested heading arrangements (but hackmd master does whatever
#for page title
##for each lesson
###for each episode
####for each exercise, group discussion, etc. (if it needs to be smaller than
- Make participants aware that we plan to publish questions and
answers later as workshop outcomes.
- After the workshop we add questions and answers from the HackMD document to the workshop page.
- We go through these to make sure that we don’t publish names or any sensitive information or any information that would violate our Code of Conduct.
- But even though we take the effort of checking the questions and
answers we recommend to point out to learners and helpers to
only use the form
[name=Myname]if they prefer to indicate their name in the notes to simplify discussions during the workshop. Before publishing the notes, we remove all of the
[name=Myname]. In other words write in a style and recommend everybody to write in a style which allows us to publish these notes without hurting anybody’s privacy.
- For a large workshop, even sharing the notes among other learners might be too much, and will naturally limit who else you can share the live notes link with. Consider if you really want to ask anyone to put real names in there.
- Have a dedicated host, who focuses on breakout rooms and registration related matters.
- Use a client, not the web browser - though web browser is minimally OK.
- Assigning leareners to breakout rooms takes a long time, but luckily
Zoom can make it easy enough:
- The “pre-assign breakout rooms” seems to only work within one organization, thus was useless to us
- When people name themselves according to the
(n) Firstname Lastnamesystem, people sort properly and it becomes very fast to assign hundreds of people to their rooms.
- Ask participants to edit profile beforehand and log into zoom when they join in the
meeting room. This shows the name properly upon entry and thus the zoom host
can confirm that the name is found in the registration list.
- This is important when you approve entry to the meeting room from the waiting room.
- Enabling or disabling waiting room is another discussion: For the host, it can be a lot of work verifying people against a registration list. Plus, we experienced some problems that waiting room interfered breakout room entry (see the point at the bottom of this section). With a private link, waiting room didn’t seem to be that important.
- Prepare another communication channel dedicated to staff (like
expert helpers and those who could help with HackMD editing), in our
case we used a dedicated topic in CodeRefinery Zulip channel.
- Zoom chat is sometimes tricky, as it allows communication with either all to the same room (in the main room or breakout room, wherever you are, and as a host to all in waiting room) or to an individual.
- HackMD can also be used to discuss among staff, of course always at the very bottom.
- If someone uses a different computer for Zoom than for doing the exercises, they can join twice, one of those times for sharing their screen (second one also be web browser client).
- We saw some interesting Zoom problems:
- We experienced in the first couple of days that after assigning a participant into one of the breakout rooms, and then that participant leaves from the meeting room (not only breakout room), and tries to join in the meeting room again with waiting room enabled, then that participant was kicked out from the meeting room.
- We don’t still understand the mechanism behind, but once we disabled the waiting room function (right before opening breakout rooms until they are closed), it went totally fine.
- Even after opening breakout rooms, people can join in the meeting room, and the host could assign the new people into one of the breakout rooms.
- Managing breakout rooms isn’t too hard, but do practice.
Once you reach 100 people in a lesson, you start wondering: why can we not reach everyone in the world at once? The technology is there, it’s a question of if it matches our vision.
- We are worried about trolls in our Zoom meetings, but that is because the Zoom mechanics is many-to-many, while for a public meeting you need a one-to-many mechanic where learners can’t interact with each other. Streaming provides this mechanic, at a loss of interactivity. In principle, it can co-exist with breakout rooms.
- What’s the point of streaming?
- We did streaming in parallel to the interactive workshop. That way, anyone who couldn’t register could also follow along. They wouldn’t get the full experience, but could at least do something.
- We encouraged people to watch streams in groups (ideally with their own helper) so that they can get the social aspect and help each other anyway.
- We can imagine a fully federated system: There is one small Zoom meeting with instructors doing the teaching. All learners join via other Zoom meetings. Each other Zoom meeting watches the stream together, and manages their own breakout rooms. Each other zoom meeting can communicate to the central one as needed to adjust the pace, for example chat and hackmd. HackMD helps here.
- Stream as an overflow
- We had far more people register than we could accommodate, even after getting as many helpers as we could, we could feel good at least offering everyone who could not make it a chance to attend via the stream
- We emphasized that the experience would not be the same, and they should try to come to another workshop later.
- The stream can also be good for lurkers and passive attendees, who can’t go through the effort of attending but would like to follow along.
- Interacting with stream viewers
- We got questions and comments on the stream chat.
- We also provided a separate streaming HackMD to ask questions. With our volume, we just as well could have given them the primary hackmd (and did when someone asked, but we were worried about trolls)
- Stream viewers seemed pretty happy with what they were getting.
- Risks of streaming
- When the main room is streamed, people are more cautious about saying things. But once we get to 100 participants, the main room is quiet anyway, so we don’t lose too much.
- Risk of the stream going off-track from what learners need. You need a good support system of expert helpers and feedback tools to keep this working, if it was a stream-only workshop.
- Risk of learner audio or video being broadcast. Zoom provides tools (“spotlight video”) to prevent this, but it doesn’t work all the time.
- Extra effort needed. The marginal cost isn’t that great in the end, once you know how it works.
- Zoom can send a video feed to a streaming service, which
re-broadcasts to the whole world
- This has to be enabled under your account, then can be configured for a particular meeting.
- “Custom streaming server” seems to be able to broadcast to anything. In particular, we used Twitch to do our streaming.
- Keeping learner’s videos out of the stream
- Privacy of learners is the first prerequisite to streaming.
- We said: if you speak in the main room, it may be streamed and recorded. Your video should never be. We thought this was fair, since most main room questions go through hackmd anyway.
- Breakout rooms never recorded or streamed (though some groups asked if they could be recorded).
- Zoom “Spotlight video” means that only that person should go
out into the stream.
- The zoom host must not be in the gallery view.
- This bugs sometimes and everyone ends up in the stream is gallery view. This is extremely frustrating and we didn’t find a cause or solution. Workaround: someone should always share their screen.
- In practice this wasn’t a big issue, since in the main room video was off most of the time. We reminded participants to turn off videos when they are back from breakout room sessions.
- We really need to investigate this more.
- What to do with the stream while the breakout rooms are going on?
- At first, during the breakout sessions in the main room, we spent a lot of time trying to fix problem with people who couldn’t be assigned to breakout rooms. This seems to have been a waste of time
- Then, we decided to not spend time on Zoom problems, and instead use the main room to do the exercises as a demo. This was mainly for the stream viewers, but also could be useful to the people who couldn’t join breakout rooms. In the future, it could also serve a different type of learning style.
- Consider the place of the workshop in the larger world. Once you go big, streaming is not too hard and lets you reach even more people.
- If you do streaming, clearly announce it from the very start, with the privacy deal (e.g. “video not broadcast, voice may be”). It is much harder to add this later.
- Once you do streaming, it is a smaller step to recording and posting
- Who is benefited by the recordings? Perhaps not brand new learners, but the learners who were in the workshop can review them again later.
- If recordings require post-processing, they will almost never get
- Plan for one-short recording as much as you can: find a way to keep learners out of the recording so you can go and directly publish it with the minimum effort afterwards.
- A surprising number of learners have asked for the videos after the
- While the videos may not be as useful to someone learning the material from scratch, they are probably very useful to an existing learner who wants to review something they already saw, teach others, etc.
- When we can’t provide them quickly, their usefulness is much reduced.
- Clearly announce the recording privacy statement when first registering.
- Try to make the recording as one-shot as possible, with minimal post-processing needed. Plan for who will do this and when already before the workshop.